Department of health and human services substance abuse and mental health services administration. Planning is a prominent piece of the capacity management puzzle. The gpp analysis of management capacity is based on criteriabased assess ment. Capacity management s primary goal is to ensure that information technology resources are rightsized to meet current and future business requirements in a costeffective manner. A followup model of the capacity must be kept that enables to verify the values expressed in this policy. Evaluate and apply the different strategies for matching capacity with demand in the short. The management of the limits of an organizations resources, such as its labor force, manufacturing and office space, technology and equipment, raw materials. Data are collected, recorded, and analyzed for use in the capacity plan. Capacity management is about reducing the risk of slowdowns or outages while minimizing waste from overprovisioning. Adoption and implementation of this process provides a structured method to ensure that the required capacity exists within the it environment so that it services meet business requirements as documented in service level agreements, and that this is provided in a costeffective and. Implementing capacity management policies on a sas lasr. The key to capacity management stems from being good at implementing effective proactive processes and are not therefore being solely reliant, on processes that are reactive.
The primary goal is to ens ure the capacity of information technology resources meet current and future. Capacity management is a key process in the service design stage of the itil lifecycle. Assess the difficulties of matching capacity to demand. Chapter 15, auditing the capacity management process, how to ensure the capacity management process is kept on track and fit for purpose. So much so, capacity planning is sometimes used synonymously with capacity management. The goal of capacity planning is to minimize this discrepancy and to provide satisfactory service levels in a costefficient manner. Most people get terrified at the ideal of writing a capacity plan and always leave it to last. Audience the component capacity management process is applicable to all acio associate chief information officer areas with responsibility for capacity management. Capacity management capacity management procedure v3. There is an interaction between capacity management, quality management, and resources productivity or,i, efficiency management which is at the heart of the planning and control process for operations management d in services. Availability and capacity management policy infotech.
Capacity management is supported initially in service strategy, where the decisions and analysis of business requirements and customer outcomes influence the development of. If you continue browsing the site, you agree to the use of cookies on this website. Fnal capacity management policy process procedures free download as word doc. Mar 11, 2019 the purpose of the capacity and performance management practice is to ensure that services achieve agreed and expected performance, satisfying current and future demand in a costeffective way. Effective capacity management processes are the only way to deliver the highest quality serviceat the lowest possible cost. As a result, project quality slumps when there is an unexpected inflow of projects with limited or unskilled labour to take charge. The subprocesses of itil capacity management easily align to the cloud computing models that are emerging. It should be communicated clearly inside your organization. The information technology infrastructure library itil defines capacity management as supporting the optimum, and cost effective, provisioning of. It supports the goal of optimum provisioning of resources and services by aligning them to business demands. Define and measure capacity and appreciate the factors that influence it.
Capacity management is considered during service strategy and service design phases. Capacity management provides a detailed level analysis or profile of existing it technology infrastructure resource performance and utilization. It services management service brief it service management. The purpose of this process is to establish a capacity management process for the fermilab computing division. The centerpiece of a mature and effective capacity management process is the capacity management information system, or cmis. Capacity management is essentially a balancing act, balancing costs against resources needed. In capacity management, the planning and implementation involved unlike other management areas are proactive in nature rather than reactive. Capacity management is a process that extends across the service lifecycle. Capacity and performance management itil 4 process. Jan 18, 2018 capacity management information system. Involving capacity management in the slm and change processes right when new service requirements are being identified for the business service capacity management identifies and understands the it services, their configuration, working patterns, peaks and troughs focus is on endtoend service performance as determined in the slas resource. Effective capacity management is proactive, not reactive.
It does this through capacity building for policy management. A key success factor in managing capacity is, ensuring it is considered during the design stage. How to develop a capacity planning strategy, including common techniques, tools, mib variables, and thresholds used in capacity planning. Pdf on jan 1, 2012, ken kriz and others published handbook of local government fiscal health.
Capacity management is the process used to ensure the it capacity is capable of meeting current and future business needs in a costeffective fashion. Capacity planning is part of the overall capacity management cycle. The capacity of teams, business capabilities and processes. This allows individual workgroups to monitor the resource limits that are the threshold for each configuration. Effective capacity planning is dependent upon factors like production facility layout, design, and location, product line or matrix, production technology, human capital job design, compensation, operational structure scheduling, quality assurance and external structure policy, safety regulations. This paper provides a brief background of itil and the itsm processes, with particular attention paid to capacity management. Capacity management is the practice of rightsizing it resources to meet current and future needs. Capacity management ensures proper utilization of available resources and makes future capacity requirement available in costeffective and timely manner. Title how to initiate a capacity planning and management process for a rapid deployment unit of a security service company thesis supervisor anasse bouhlal month and year november 2011 pages 77 abstract support services group ltd. Capacity management ensures that the capacity and performance of the it services and systems match the evolving agreed demands of the business in the most costeffective and timely manner. Its also one of five areas of itil service delivery. For example, an operations team plans the resources required to boost production by 10,000 units a day. Fnal capacity management policy process procedures itil.
It gathers and then provides other stages with the data related to service capacity, service usage, and service performance. Hospital capacity, patient flow, and emergency department. Due to the fact that capacity management is very important, the creation of a capacity management policy makes sense that could be included. The same tools, processes, and procedures that are used for noncloud workload in each of the capacity management subprocesses can be modified to support cloud workload with a minimal amount of effort.
Capacity management processes and techniques, based on business. A website can handle 1,000 requests a minute while delivering on its sla for performance and availability. The problem for most technical writers is where to start. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. The output of this subprocess is the service capacity report. Those doing well at capacity management make sure that business and service needs are met with a minimum of it resources. To get started, youre going to need performance management, which includes data collection, perfo. Debt capacity, management, and policy find, read and cite all the research you need on researchgate. A software service offers data storage of 4 tb per account. Hospital capacity, patient flow, and emergency department use in new jersey iii the institute for health, health care policy and aging research hospital capacity, patient flow, and emergency department use in new jersey derek delia, ph. A report to the new jersey department of health and senior services september 2007 june 2007.
The cmis allows for easy access to capacity and performance data for reporting, analysis, predictive modeling and trending, troubleshooting incident and problem management. Performance is a measure of what is achieved or delivered by a system, person, team, practice, or service. Capacity management for substance abuse treatment systems u. Capacity and performance management best practices, including whatif analyses, baselining, trending, exception management, and qos management. Generally the required outputs during manufacturing resource constraints are met by working overtime or redeploying the workforce. Model validation will be performed biannually, in such way as to verify the estimation bases and to adjust investment budgets tending to comply with this policy 5. Capacity planning and management learning outcomes after reading this chapter you should be able to.
Without capacity planning, an it service provider can either spend excess costs for the realistic business requirements or fall short on. Ecdpm aims to improve international cooperation between europe and countries in africa, the caribbean, and the pacific acp. Capacity management for substance abuse treatment systems. Due to the fact that capacity management is very important, the creation of a capacity management policy makes sense that could be included in a process in the case of small companies, but as a standalone document for bigger companies. The management of the limits of an organizations resources, such as its labor force, manufacturing and office space, technology and equipment, raw materials, and inventory. Writing a capacity management plan is not as difficult as youd think. The capacity report provides other service management processes and it. As stated at the top of this blog, capacity management includes planning activities, management activities, and optimization.
See also business capacity management and service capacity management. Centurylink capacity management plan october 4, 2010 performance management includes automated switch notifications that deliver measurement reports to various database systems. Capacity management reporting is the final subprocess. Component capacity management is a subprocess of capacity management through which the capacity, use, and performance of configuration items are understood. Appendix a, unix server performance data collection techniques. The purpose of the capacity and performance management practice is to ensure that services achieve agreed and expected performance, satisfying current and future demand in a costeffective way.
This can include human resources, equipment, infrastructure, facilities and technology. Implementing institutional and capacity development. Capacity planning forms part of the capacity management process within the itil foundation framework and its included in many itil foundation practice exams. The chef and his cooking story of vmware admin virtual red dot. Capacity management based on business policy part 1. This single umbrella policy can be viewed as a service level. The european centre for development policy management ecdpm was created as an independent organisation by the netherlands government in 1986. Guide to capacity management best practices helpsystems. One common interpretation of capacity management is described in the itil framework. The plan contains scenarios for different predictions of business demand, and costed options to deliver the agreed service level targets. This policy establishes the conditions and controls regarding the extent of use of resources of dcv technological infrastructure, deemed. Capacity management refers to the ability to meet a customers requirements with the available resources machinery, factory, labour, raw materials etc at hand. The purpose of this document is to provide guidance on the practice of capacity planning and to describe the practice overview, requirements.
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